Our commitment to your privacy
This Privacy Policy describes how Divya Jain, operating as an Authorized Person (AP) of Swastika Investmart Limited, collects, uses, stores, and protects your personal information when you visit our website (swastikainvestment.com), use our services, or contact us.
We are committed to maintaining the trust and confidence of all our clients and website visitors. We take the privacy of your personal information seriously and adhere to all applicable Indian laws including the Information Technology Act, 2000, the SEBI regulations, and data protection guidelines.
Who we are
We are an SEBI-registered investment intermediary operating under the principal broker Swastika Investmart Limited. Our details are as follows:
Information we collect
We collect information you voluntarily provide to us and information collected automatically when you use our website. This helps us provide better investment guidance and comply with regulatory requirements.
📋 Information You Provide
- Full name, email address, and phone number (when you fill our contact form or open a demat account)
- PAN card number, Aadhaar number, and bank details (required for demat account opening as per SEBI KYC norms)
- Investment goals, risk appetite, and financial objectives (for personalized advisory)
- Physical share certificate details (for dematerialization requests)
- Communication records including WhatsApp messages and emails
🌐 Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent on site, and referring URLs
- Cookie data and session information (see Cookies section)
- Location data (city/state level, not precise GPS location)
How we use your information
| Purpose | Legal Basis |
|---|---|
| Opening and managing your Demat / trading account | SEBI Regulatory Obligation |
| Providing personalized investment advisory services | Contractual necessity |
| Sending market updates, IPO alerts, and investment tips | Legitimate interest / Consent |
| Responding to your queries via phone, email, or WhatsApp | Legitimate interest |
| Compliance with SEBI, NSE, BSE, and CDSL/NSDL regulations | Legal obligation |
| Preventing fraud and ensuring account security | Legal obligation |
| Improving our website and services | Legitimate interest |
| Sending promotional offers (with your consent) | Consent (opt-out available) |
Sharing of information
We do not sell your personal data. However, we may share your information in the following circumstances:
🏛️ Regulatory Bodies (Mandatory)
- SEBI (Securities and Exchange Board of India) — as required by law
- NSE / BSE / MCX — for trade settlements and compliance reporting
- CDSL / NSDL — for depository services and demat account management
- Income Tax Department — for TDS filings and Form 26AS data
🏢 Principal Broker
- Swastika Investmart Limited — our principal broker receives your KYC and trading data as required to maintain your account and fulfill regulatory obligations
🔧 Service Providers
- Technology providers who help us run our website (bound by confidentiality agreements)
- Communication platforms (WhatsApp Business API) for client communication
- Google Analytics for website usage analytics (anonymized data)
Cookies & tracking
Our website uses cookies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Website functionality, security | Session |
| Analytics Cookies | Google Analytics — understand visitor behavior | 2 years |
| Preference Cookies | Remember your settings and preferences | 1 year |
| Marketing Cookies | Show relevant content (with consent only) | 90 days |
You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.
Data security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
🔐 Security Measures We Take
- SSL/TLS encryption for all data transmitted through our website
- Restricted access to personal data — only authorized personnel can access client information
- Regular security audits and vulnerability assessments
- Secure, encrypted storage for all KYC documents (handled by Swastika Investmart's systems)
- Two-factor authentication for trading and demat account access
- Regular staff training on data privacy and security best practices
Your rights over your data
As our client or website visitor, you have the following rights regarding your personal information:
- Right to Access — Request a copy of the personal data we hold about you
- Right to Correction — Request correction of inaccurate or incomplete information
- Right to Deletion — Request deletion of your data (subject to regulatory retention requirements)
- Right to Withdraw Consent — Withdraw consent for marketing communications at any time
- Right to Object — Object to processing of your data for direct marketing purposes
- Right to Grievance Redressal — Lodge a complaint with SEBI SCORES if unsatisfied
To exercise any of these rights, please contact us at +91 7400578782 or via WhatsApp. We will respond to all valid requests within 30 days.
SEBI regulatory compliance
As a SEBI-registered Authorized Person, we are bound by the Securities and Exchange Board of India (Intermediaries) Regulations, 2008 and all other applicable SEBI circulars and guidelines.
📣 Investor Grievance Redressal
If you have any complaints regarding our services or data handling, you may approach the following channels:
- SEBI SCORES Portal: scores.sebi.gov.in — for securities market related complaints
- NSE Investor Helpline: investorhelpline.nseindia.com
- Swastika Investmart Compliance: [email protected]
- ODR (Online Dispute Resolution): Available as per SEBI circular SEBI/HO/OIAE/OIAE_IAD-3/P/CIR/2023/191
⚠️ Risk Disclosure
Registration granted by SEBI, membership of BASL and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors. Investment in securities markets is subject to market risks. Please read all related documents carefully before investing.
Source: SEBI study dated January 2023.
Third-party links & services
Our website may contain links to third-party websites including:
- NSE India (nseindia.com) — for market data reference
- BSE India (bseindia.com) — for exchange data
- SEBI (sebi.gov.in) — for regulatory information
- Swastika Investmart (swastika.co.in) — our principal broker's platform
- Google Maps — for our office location
We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before providing any personal information to them.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered clients via email or WhatsApp for material changes
- Display a prominent notice on our website for 30 days after significant updates
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Questions? Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: